Returns & refunds

Last updated November 12, 2026

Each original painting, drawing and décor piece is made by hand and there's only one of it. Because of that, all sales are final, with one exception below.

If your piece arrives damaged

We want your piece to arrive safely. If it's damaged in shipping:

1. Contact us within 7 days of delivery.
2. Include your name, which piece you bought, and clear photos of the damage and the packaging.
3. Keep the box and packing materials until we've sorted it out.

Once we've reviewed the photos, we'll offer a repair or a full refund, including the shipping you paid. Refunds go back to the card you used and can take several business days to appear.

Pieces sold with a known flaw

Some pieces are sold at a reduced price because of a flaw that we describe in the listing (for example, Winter Dock has a small canvas tear beside the dock). A flaw described in the listing isn't a reason for a return.

Custom pieces

Custom pieces are made just for you, so they can't be returned. Size, price and timing are agreed before Amy starts.

Order mistakes

If something goes wrong on our side, for example a piece that was already sold, we'll refund you in full.